Once the order has been approved, an order confirmation will be sent to the email address you provided at checkout. If it has not arrived within 15 minutes, please check your spam folder. If you still have not received the confirmation, please contact us at shop@klong.se

We charge a shipping fee of 49 SEK and offer free shipping on orders over 500 SEK. This does not apply to home delivery. For orders outside of Sweden, we have a flat shipping rate that varies depending on the destination country. Check the shipping cost by selecting your country at checkout.

Normal delivery time within Sweden is 1-3 business days. We reserve the right to deviate from this in certain areas of Sweden where delivery does not occur daily. We reserve the right to delivery delays due to unforeseen events.

Within Sweden, your order is delivered to a collection point via PostNord or DHL. You can also choose home delivery with PostNord. Please note that we cannot guarantee delivery to a specific collection point.

If your order consists only of extra wicks, it will be sent directly to your mailbox. Please note that the shipment is not traceable.

If you have changed your order and we have not yet started picking it, you are welcome to cancel your order. Please contact us immediately at shop@klong.se

We offer free exchange rights for 14 days from receipt of order. Contact us at shop@klong.se and we will provide you with a return shipping label. Pack the item carefully in its original packaging. Attach the shipping label and drop it off at your nearest service point.

We offer a 14-day right of return from the date the item is received. The item must be in unused condition and returned with its original packaging and accessories intact and undamaged. Please contact us at shop@klong.se to obtain a return shipping label. When exercising your right of withdrawal, you as the customer are responsible for the return shipping cost of 60 SEK. To ensure your return is processed as quickly and smoothly as possible, please provide the following information in your email: order number, product(s) being returned, and reason for the return.

We use Shopify Payments to process your purchase in our store. Available payment methods are displayed at checkout and may vary depending on your location and order.

Your package will remain at the agent/terminal for 7–14 days after arrival, depending on which shipping company is handling the shipment. Should you fail to collect/receive your delivery within these days, the package will automatically be sent back to our warehouse and we will charge you as a customer 200 SEK for uncollected goods. This will be deducted from the refund for your items. If you have changed your mind once the package has been sent from us, you must receive the package and send it back to us; otherwise, it will be registered as uncollected and you as a customer will be charged this 200 SEK fee.

In case of delivery damage, report it immediately to the agent where you picked up the package; be sure to document damage to the outer packaging as well as damage to the item. Then contact shop@klong.se for further assistance.

Klong undertakes to remedy, free of charge during the warranty period, any faults caused by manufacturing or material defects. 

The warranty period is 12 months. The warranty does not cover wear and tear and assumes that the product has been handled with normal care. The printed payment confirmation serves as your warranty certificate. It is therefore important that you either save the emailed payment confirmation or print it out and keep it in a safe place.

NOTE, Klong's products are largely handmade, and small variations between products are to be expected. Minor irregularities are not uncommon and are not grounds for a claim. If you are unsure whether or not a product is subject to a claim, please take photos of the alleged damage and send them in an email to reklamationer@klong.se

See the care instructions in the enclosed brochure or at klong.se on the page for each respective product.

Yes, see the "accessories" tab under products.